Google Duplex rolls out to Pixel phones in 43 states

The Mountain View company today announced today that Google Duplex, its AI chat agent that can arrange appointments over the phone, is rolling out to all Pixel phones – including the Pixel, Pixel 2, and Pixel 3 – via Google Assistant starting today in 43 U.S. states.

To be clear, it’s not quite the Duplex experience Google demoed at its I/O 2018 developers conference in May – Google Assistant isn’t booking haircut appointments just yet.

The most reliable way to book a table using the Google Assistant with Duplex is by invoking Google Assistant on a Pixel phone and saying “Book a table for four people at tomorrow night,” “Hey Google, make a restaurant reservation,” or “Hey Google, reserve a table.” For example: “Make a restaurant reservation in Manhattan.” Those utterances spring up a list of options that can be refined by cuisine.

Duplex doesn’t yet work with every restaurant – Google says that businesses will be able to opt out from receiving calls by toggling a setting in their Google My Business account.

It’s populated with numbers you’ve provided and verified for Google services like Hangouts and Google Voice, which you can edit and delete at your leisure.

Google received a ton of criticism after its initial Duplex demo in May – many were not amused that Google Assistant mimicked a human so well.

Vice president of engineering for the Google Assistant Scott Huffman revealed in interviews this summer that the disfluencies turned out to be the key to advancing talks in tests of Duplex.

This article was summarized automatically with AI / Article-Σ ™/ BuildR BOT™.

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