This approach eliminates the need for human customer service reps to deal with common customer service issues such as refunds, finding lost items and changing passwords.
At this point, it might be easier for a customer to switch providers after one poor customer service experience.
Once these tasks are handled through artificial intelligence, customer service agents can focus their time to more specialized and challenging tasks.
Mikhail Naumov: Customers have very high expectations when interacting with a brand, and this is especially true for customer service.
In addition, we have partnered with customer service software leaders like Salesforce Service Cloud and Zendesk.
This article was summarized automatically.